Dealing With Difficult People: In Practice

Conflict, power imbalances, unconscious bias and discrimination are just some of the causes of difficult behaviour in the workplace. We all have a natural, instinctive response to these situations. For some that’s ‘hope it goes away’ for others it’s ‘stand your ground’. Being able to successfully manage unacceptable behaviour means being able to vary your responses.

Dealing With Difficult People is part of our ‘in practice’ collection of ready-to-tailor programmes with a strong pragmatic focus. Workshops can be delivered as is, or act as a time and cost-efficient starting point for developing personalised learning for your organisation.

Course Details

Whether it’s conflict between colleagues, or difficult behaviour from customers or external stakeholders, this lively workshop will help people manage their reactions to conflict. Staff will learn to apply assertiveness tools, and proactively vary their approach to resolve issues and maintain relationships.

  • What is unacceptable behaviour and what drives it
  • How humans interact
  • Tools to help you manage unacceptable behaviour at work
  • Resilience and self-care


 Half day (4 hours) workshop. Can be delivered in person and online (MS Teams, Zoom, or Webex). A more in-depth 6-hour (one-day) version and a masterclass session is also available

Build confidence in successfully managing difficult workplace behaviours.

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