Feedback Conversations : In Practice
Engaged staff go the extra mile, rarely make mistakes, challenge themselves and share ideas for improvement. Workforce engagement is built (or destroyed) one feedback conversation at a time. When managers lack the skills and confidence to have crucial conversations, lower standards become the new norm.
Our feedback conversations workshop is part of our ‘in practice’ collection of ready-to-tailor programmes with a strong pragmatic focus. Workshops can be delivered as is, or act as a time and cost-efficient starting point for developing personalised learning for your organisation.
Course Details
Having effective conversations about performance (or under performance) is one of the hardest things a manager has to do. Our lively and fun workshop will leave managers with a simple framework to make uncomfortable conversations more manageable and increase team motivation.
- Understand the difference between conduct & capability
- How to plan and prepare to be Feedback FRANK™
- Use assertive communication, remaining ‘adult’
- Apply the 7 steps to initiating a ‘confronting’ conversation
- Managing people’s reactions to feedback conversations
Duration
One day (6 hours).
Half-day and masterclass versions are also available.
Made to Measure
This is what we typically cover, we’ll tailor this content to suit your needs!
Not quite what you were looking for? No problem!
Our experts can also blend exactly the right course for you.
