Feedback Conversation Course

Feedback Conversations : In Practice

Engaged staff go the extra mile, rarely make mistakes, challenge themselves and share ideas for improvement. Workforce engagement is built (or destroyed) one feedback conversation at a time. When managers lack the skills and confidence to have crucial conversations, lower standards become the new norm.

Our feedback conversations workshop is part of our ‘in practice’ collection of ready-to-tailor programmes with a strong pragmatic focus. Workshops can be delivered as is, or act as a time and cost-efficient starting point for developing personalised learning for your organisation.

Course Details

Having effective conversations about performance (or under performance) is one of the hardest things a manager has to do. Our lively and fun workshop will leave managers with a simple framework to make uncomfortable conversations more manageable and increase team motivation.

  • Understand the difference between conduct & capability
  • How to plan and prepare to be Feedback FRANK™
  • Use assertive communication, remaining ‘adult’
  • Apply the 7 steps to initiating a ‘confronting’ conversation
  • Managing people’s reactions to feedback conversations


One day (6 hours).

Half-day and masterclass versions are also available.

Managers equipped to led honest feedback conversations, create an open organisational culture

Made to Measure

Made to fit… your needs!

This is what we typically cover, we’ll tailor this content to suit your needs!

Not quite what you were looking for? No problem!

Our experts can also blend exactly the right course for you.

Can't find what you're looking for?

Speak to one of our friendly learning specialists…

Call 01323 886138

or or use the form to get in touch.

By submitting this form you consent to us getting in touch in response to your enquiry.

We will always respect the personal information you give to us; it will never be shared with anyone else and it will always be managed according to our Privacy Policy.

  • With your permission, we would also like to keep you updated about courses and/or events similar to the one you are enquiring about as well as special offers, L & D updates and content to help you with your ongoing learning and development If this is okay please tick one or more of the boxes below so we know how best to contact you.