Communication Skills & EQ Training
Virtually all issues in the workplace are created by miscommunication, and most opportunities are delivered through successful communication. Whether that’s staff being about to share their ideas, managers knowing how to communicate with staff, or project leaders giving presentations to stakeholders.
Effective communication involves sending, receiving and understanding messages. Whether in writing, over the phone or in person, there are many things that can lead to miscommunication and the resulting misunderstanding can have serious consequences for organisations. Most of us develop our communication skills by mimicking those around us so if something in your directorate isn’t quite right, the whole team can unintentionally pick up bad habits.
A large part of good communication is understanding emotional intelligence (EQ). Members of your team whether they are managers or not work better with others if they have the ability to understand, use, and manage their emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
McCrudden Training works with you and your team to improve your communications skills and improve emotional intelligence. Our courses are particularly helpful for new managers, team leaders, staff dealing with the public (both face-to-face and over the telephone), and those who lack confidence in their ability to communicate effectively.
They assist you and your team in overcoming barriers to effective communication, building rapport (in person and over the phone), improving listening skills, communicating ideas effectively, and making and refusing requests.
Let us work with your staff to develop the essential and advanced communication skills that underpin the most successful organisations.